Privacy Policy

1. Introduction & Commitment to Privacy

Doorstep Auto Parts ("we", "us", "our") respects the privacy rights of our users. This Privacy Policy outlines our standards concerning the collection, storage, use, and protection of information obtained through doorstepautoparts.com, telephonic consultations, and affiliated communication channels.

We are committed to operating in full accordance with applicable state and federal privacy statutes, including the California Consumer Privacy Act (CCPA/CPRA).

2. Information We Collect

We collect information directly from you when you submit an inquiry form, place a telephone call, or finalize an order:

• Contact Information: Full name, billing and delivery addresses, contact telephone number, and email address.
• Vehicle Identification Data: Vehicle year, make, model, sub-model, transmission type, engine code, and 17-character Vehicle Identification Number (VIN) used to pinpoint correct OEM interchange numbers.
• Payment & Billing Data: Payment details (credit card or debit card numbers, expiration dates, billing addresses) processed securely via encrypted, PCI-DSS compliant third-party merchant gateways. Doorstep Auto Parts does not store raw credit card numbers on local servers.
• Technical & Log Data: Internet Protocol (IP) address, browser type, operating system, referring URL, and browsing interactions collected automatically via functional session cookies.

3. How We Use Collected Information

The information we gather is used for specific operational objectives:

• Reviewing part requests and verifying compatibility against automotive interchange databases.
• Coordinating pallet logistics and residential liftgate delivery with regional LTL freight carriers.
• Sending critical transactional notifications, including order confirmations, carrier tracking codes, and delivery status alerts.
• Managing warranty registrations, customer support claims, and Return Merchandise Authorizations (RMAs).
• Preventing fraudulent transactions and ensuring website security.

4. Data Sharing & Third-Party Disclosures

We share customer information strictly on a need-to-know basis to fulfill your order:

• Certified Sourcing Yards: Supplier facilities in our network receive the necessary vehicle specifications and shipping destination details required to test and crate the correct assembly.
• Freight & Parcel Carriers: Logistics providers (such as FedEx Freight, R+L Carriers, and Estes) receive your name, delivery address, and contact telephone number to arrange curbside or dock delivery appointments.
• Payment Processors: Financial institutions and merchant gateways receive encrypted billing data to authorize payments.
• Legal Authorities: Disclosures made when required by lawful subpoena, court order, or to protect the safety and legal rights of Doorstep Auto Parts and our customers.

5. Cookies & Tracking Technologies

Our website utilizes essential session cookies and standard web analytics to ensure proper functionality (such as remembering form selections, maintaining secure sessions, and analyzing site speed). You can manage or disable cookies via your browser settings, though certain interactive features of our part catalog may experience degraded performance.

6. Data Security & Retention

We employ industry-standard administrative, physical, and electronic security measures to safeguard your information. All digital communications are encrypted in transit using 256-bit Secure Sockets Layer (SSL/TLS) encryption. Customer records are maintained only for the duration necessary to satisfy warranty requirements, tax obligations, and legal compliance.

7. Your Consumer Rights & Choices

Depending on your jurisdiction, you may have specific rights regarding your personal information:

• Right to Know / Access: You may request a summary of the personal information we maintain regarding your account.
• Right to Correction: You may request the update or correction of inaccurate contact or delivery details.
• Right to Deletion: You may request the deletion of your personal data, subject to legal, warranty, and fraud-prevention retention exceptions.

To exercise any of these rights, contact our privacy compliance desk using the contact details provided below.

8. Contacting the Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our team: