Returns & Refunds Policy

1. 30-Day Return Policy Overview

At Doorstep Auto Parts, we stand behind the quality and fitment of our sourced replacement parts. If you are not completely satisfied with your purchase, you may initiate a return within 30 calendar days from the documented date of carrier delivery.

To ensure fair processing, all returned parts undergo technical inspection to verify they match the exact donor unit dispatched, with all security tamper-evident seals and identifying paint markings intact.

2. Return Eligibility Requirements

To qualify for return approval, the part must satisfy each of the following conditions:

• Uninstalled & Unmodified: The part must not have been installed, wired, altered, welded, painted, disassembled, or modified in any manner.
• Original Security Marks Intact: Heat-sensitive tabs, stamp markings, barcode tags, and warranty paint seals applied by the supplier facility must remain undisturbed and untampered with.
• Original Packaging: The part must be returned securely fastened in its original pallet, crate, or heavy-duty packaging with adequate protective blocking.
• Timely Notice: Written or telephonic notice of intent to return must be received within 30 days of initial delivery.

3. Step-by-Step Return Authorization (RMA) Process

No returns will be accepted at our receiving facilities without a valid Return Merchandise Authorization (RMA) number.

1. Contact Support: Call our customer service desk at (888) 879-0515 or email info@doorstepautoparts.com with your order number, vehicle VIN, and detailed reason for return.
2. Documentation: If the return relates to damage or an incorrect fitment code, provide clear photographs showing the part, the donor tag, and where applicable, a certified diagnostic report from an ASE-certified repair technician.
3. RMA Issuance: Once approved, we will issue an RMA number along with the designated return freight address and return bill of lading (BOL).
4. Dispatch the Return: Securely package the component and deliver it to the designated freight carrier within 10 business days of RMA issuance.

4. Non-Returnable & Non-Refundable Items

Due to safety, vehicle security, and sensitivity to electrical surges, the following items are strictly non-returnable once dispatched:

• Installed Electrical Components: Engine control modules (ECMs/ECUs), transmission control modules (TCMs), body control modules (BCMs), totally integrated power modules (TIPMs), and wiring harnesses that have been plugged into a vehicle’s electrical system.
• Custom-Cut Body Sections: Quarter panels, roof clips, rocker panels, or floor sections that were custom cut to buyer specifications.
• Disassembled Components: Engines or transmissions where cylinder heads, valve covers, oil pans, intake plenums, or internal gears have been unbolted or disassembled.

5. Return Shipping Costs & Restocking Fees

* Restocking fees reflect non-recoverable supplier pallet handling, freight terminal re-consignment, and secondary mechanical inspection costs.

6. Refund Processing Timeframes

Upon physical arrival at our inspection facility, the returned unit is inspected within 3 to 5 business days. Once verified, refunds are credited back to the original method of payment (credit card, debit card, or wire transfer).

Card issuers typically post credited funds to your bank account statement within 3 to 7 business days depending on your financial institution.

7. Contacting Returns & Claims Desk

If you have questions regarding an existing claim or need to check RMA status, our team is standing by to assist: